Contact us
Having a problem, found a bug, or just want to say hi? Email us and we'll get back to you.
[email protected]
Frequently asked questions
- Will I lose my run if I close the app?
- No. Your balance, level, XP, and settings are saved automatically and are right there when you come back.
- How do I move my account to a new device?
- Email us at [email protected] and we'll help transfer your progress across.
- How do paylines and wins work?
- Aussie Spins runs a 5-reel, 3-row grid with 20 fixed paylines. Set your bet per line and how many lines are active — matching symbols left to right on an active line pay out, with 3, 4, or 5-symbol combos each worth more.
- What does the Wild symbol do?
- Wilds substitute for other symbols to help complete winning combinations.
- What triggers Free Spins?
- Landing the right combination triggers the Free Spins feature, where wins are tracked separately as a running feature total for the whole round.
- How does levelling up work?
- Every spin earns XP toward your player level, up to a cap of 500. Higher levels unlock higher bet options every 5 levels.
- What are the daily login reward and spin wheel?
- Log in each day for a reward, and spin the daily wheel once per day for another prize — both reset every 24 hours.
- How does the leaderboard work?
- Your progress is tracked online so you can see how you stack up against other players.
- How do I report a bug or ask about my data?
- Your progress is stored on your device. To run the leaderboards and the game, Aussie Spins does send us a display name, your scores, an anonymous install ID, gameplay statistics, any feedback you submit, and an anonymous activity signal while the game is open - see our Privacy Policy for details. To report a bug, ask about your data or request that it be deleted, or for any other question, email us at [email protected].